Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:

• Name, email address, and phone number
• Mailing address and location information
• Company name and business details (if applicable)
• Payment and transaction information
• Communication preferences

Automatically Collected Information:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Mobile device identifiers (for app users)

How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our website and mobile application
• Process your property inquiries and transaction requests
• Send you property listings, updates, and marketing communications
• Improve and personalize your user experience
• Analyze website usage and trends to enhance our services
• Respond to your customer service requests and support needs
• Detect, prevent, and address technical issues or fraudulent activities
• Comply with legal obligations and enforce our terms of service

Mobile Application Data

Our Android mobile applications may collect additional information:

• Device location (with your permission) to show nearby properties
• Camera access (with your permission) for document uploads
• Storage access for saving property information offline
• Push notification preferences

You can control these permissions through your device settings at any time.

ERP & User Account Data

ArtiimaZ® Realty operates an integrated ERP (Enterprise Resource Planning) system accessible through our website and dedicated mobile applications. This section explains how we collect, use, and protect data related to user accounts and ERP access.

Account Types & Access Levels:

• Customer Accounts: For property buyers and investors to track bookings, payments, and plot status
• Associate Accounts: For real estate partners and agents to manage leads and commissions
• Plot Availability Checker: Public access tool for checking real-time plot availability status
• Admin Accounts: Internal staff access for system management

Login & Authentication Data We Collect:

• Username, email address, and encrypted passwords
• Phone number for two-factor authentication (if enabled)
• Login timestamps and session information
• Device information and IP addresses for security monitoring
• Authentication tokens for mobile app access
• Password reset requests and security questions

ERP System Data Collection:

• Customer Data: Booking details, payment history, plot allotments, document uploads, KYC information
• Associate Data: Lead tracking, commission records, referral information, performance metrics
• Transaction Data: Payment processing, installment schedules, receipt generation, financial records
• Plot Data: Availability status, location details, pricing, booking history, project information
• Communication Logs: Messages, notifications, support tickets, and inquiry records

How We Use ERP Data:

• Authenticate users and maintain secure access to accounts
• Process property bookings, payments, and transactions
• Track plot availability and update real-time status
• Generate invoices, receipts, and financial statements
• Manage customer relationships and provide personalized service
• Calculate and disburse associate commissions
• Send automated notifications about bookings, payments, and updates
• Analyze business performance and generate reports
• Comply with legal and regulatory requirements

ERP Data Security Measures:

• Password encryption using industry-standard hashing algorithms (bcrypt/SHA-256)
• Secure HTTPS/SSL connections for all data transmission
• Role-based access control (RBAC) limiting data access by user type
• Regular security audits and vulnerability assessments
• Automatic session timeout after periods of inactivity
• Two-factor authentication (2FA) option for enhanced security
• Encrypted database storage for sensitive information
• Regular backup and disaster recovery procedures
• Activity logging and monitoring for suspicious behavior

Mobile App-Specific ERP Features:

• Main Website App: Full ERP access for browsing properties, customer login, and general information
• Customer Portal App: Dedicated app for customers to view bookings, make payments, and track plot status
• Associate Portal App: Exclusive app for associates to manage leads, track commissions, and access sales tools
• Plot Availability App: Standalone checker for real-time plot availability without login requirement

Data Retention for ERP Accounts:

• Active account data is retained as long as your account remains active
• Transaction records are kept for a minimum of 7 years for legal and tax compliance
• Inactive accounts may be archived after 3 years of no activity (with prior notice)
• You can request account deletion, but transaction history may be retained for legal purposes

Third-Party Integrations:

Our ERP system may integrate with third-party services for payment processing, SMS notifications, and document verification. These services have their own privacy policies, and we only share the minimum necessary information required for their functionality.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party companies that help us operate our business (hosting, analytics, payment processing)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Provide personalized content and advertisements
• Analyze website traffic and performance

You can control cookie preferences through your browser settings. However, disabling cookies may limit certain website features.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

California Residents (CCPA Rights):

• Right to know what personal data we collect and how it's used
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

European Residents (GDPR Rights):

• Right to access your personal data
• Right to rectification of inaccurate information
• Right to erasure ("right to be forgotten")
• Right to restrict processing of your data
• Right to data portability
• Right to object to processing

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

Third-Party Links

Our website and mobile app may contain links to third-party websites, including social media platforms, payment gateways, and partner services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised policy.